Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent 

Location: Melbourne

Job Ref: 204842

About the role

Ansvar Australia, who are proudly part of the Benefact Group, are looking for a Claims Consultant to join our Melbourne office.

The Claims Consultant is responsible for receiving and processing claims, ensuring that claims are paid quickly, accurately and efficiently, maintaining high levels of customer satisfaction while exercising control of claim costs. Excellent customer service is a key aspect of this position.

Why join us?

We are embracing significant organisational change and need innovative thinkers and change makers who want to shape the future, not just be part of it.

Your Voice Matters: Work directly with decision-makers who champion fresh ideas and where you can make a genuine impact.

Diverse Opportunities: As a nimble, dynamic organisation, you’ll gain exposure to challenging projects and cross-functional skills.

Meaningful Work: From our Community Education Programme to protecting heritage buildings and partnering with faith-based and community organisations, your work will make a tangible difference.

Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. Ranked amongst Australia's Top 40 Best Workplaces to Give Back in 2024, we offer fantastic career and development opportunities, with all of our profits going to charity and good causes.

What you'll be doing

• Manage end-to-end claims processes, including registration, assessment, negotiation, settlement, and payment verification, ensuring compliance with policy conditions, delegated authorities, and corporate guidelines.

• Deliver exceptional customer service as the primary point of contact for claims-related enquiries, building strong relationships with brokers, distribution partners, clients, and internal stakeholders while resolving enquiries and complaints promptly and professionally.

• Ensure claims quality and best practice, regularly reviewing claims accuracy, monitoring estimates against liabilities, and contributing to the continuous improvement of claims systems, procedures, and strategies.

• Support business development and organisational capability, assisting with key schemes and customers, gathering market intelligence, participating in external events, and maintaining strong industry and legislative knowledge.

Contribute to a collaborative, high-performing workplace, supporting the Team Leader and senior colleagues with projects, coaching internal staff on systems and processes, promoting company values, and actively participating in learning and development initiatives.

What you'll need to have

• At least 2 years’ experience working in claims management

• Strong commercial negotiation, influencing and stakeholder management skills.

• Outstanding interpersonal and communication skills, both written and verbal, across all levels both internally and externally

• Displays sound judgment and the ability to solve problems

• Excellent analytical and abstract reasoning skills, possessing strong numerical reasoning

What we offer

• A competitive salary - let's discuss it

• Flexible, Hybrid working in modern CBD offices

• Generous industry performance bonuses

• Generous annual leave plus birthday, well-being, paid parental, volunteering & more

• Tailored professional development programs

• Recognised as the Best Australian Workplace for Fathers (2025)

• Good Company Award Winner (2025)

About us

At Ansvar Insurance, we are transforming the way we operate. As specialists in the Care, Community, Faith, Education, and Heritage sectors, we are modernising our business while staying true to our purpose - protecting those who serve others.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.