Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 205449

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Claims Handler to join our Gloucester office.

Within this role you will efficiently, and cost effectively advise, negotiate, and settle claims within designated authority and agreed service standards.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Manage claims within your authority whilst working in line with the claims and technical handling guides and through application of conversation management skills.

• To actively manage case load by regularly reviewing and reporting on individual claims portfolio.

• Identify complaints, act upon them, and resolve in line with company policy.

• Act on individual audit results and action plans within agreed deadlines to improve own performance.

• Identify fraud by using KII’s and report within regulatory framework, escalating all risks to the business.

• Effectively influence and negotiate with external and internal contacts.

What you'll need to have

• Pro-active with desire to continuously improve.

• Effective and appropriate communication skills both written and verbal.

• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.

• Understanding of all relevant regulations to deliver good customer outcomes.

• Understanding of data protection and importance of confidentiality.

What makes you stand out

• Cert CII or commitment to achieve within an agreed timescale.

• Industry knowledge would be an advantage.

What we offer

• A competitive salary - let's discuss it

• Hybrid working

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme: on-target bonus between 6% and 24%

• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay

Hear from the hiring manager

"At Ecclesiastical, our Claims team sits at the heart of the meaningful work we do. Every day, we help protect organisations and communities that make a real difference, whether that’s a cherished heritage building, a local charity, a place of worship, or a school shaping the next generation. As a Claims Handler here, you won’t just be managing claims; you’ll be supporting customers during the moments that matter most, guided by empathy, integrity, and a genuine desire to help.

If you’re passionate about delivering outstanding service, eager to develop your skills, and want to join a business that consistently puts people, communities, and ethical principles first, we’d be delighted to welcome you."

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26