Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 205005

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Customer Administration Support to join our Gloucester office.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing 

• Supporting the Customer Services Team underwriters with transactional post and other admin duties including but not limited to CRM loading, phone coverage, survey requests and password resets.

• Input data accurately and efficiently, recognising and rectifying where quality standards have been missed.

• Identify issues and anomalies and escalate in line with company policy.

• Build effective internal relationships to deliver exceptional customer service and support our right first time approach.

• Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team.

What you'll need to have

• The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.

• Understand, manage, and use information with accuracy.

• Competent IT and data skills [including Microsoft suite].

• Effective and appropriate communication skills.

• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.

What makes you stand out

• Previous Industry knowledge or experience would be an advantage.

• Cert CII or commitment to achieve within an agreed timescale.

What we offer

• A competitive salary - let's discuss it.

• Hybrid working.

• Group Personal Pension - up to 12% employer contribution.

• Generous annual bonus scheme: on-target bonus between 6% and 24%.

• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.

• £200 annual personal grant to a charity of your choice.

• Encouraged to take at least one volunteering day per year.

• Employee Assistance Programme.

• Full study support to gain professional qualifications.

• Access to virtual GP.

• Enhanced maternity and paternity pay.

About us

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26