Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 205013

About the role

Benefact Group are looking for a Business Intelligence Manager to join our Gloucester office.

As Business Intelligence Manager, you will be responsible for defining, producing and assuring high‑quality data, metrics and insights across our technology services and systems. Reporting to the Head of Service Experience, the role plays a key part in enabling evidence‑based decision making, improving service performance, and linking technology outcomes to customer and business experience.

You will act as the authoritative voice on performance data and insight, ensuring a single, trusted view of system, service and operational performance across the Group.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Own and standardise performance metrics, KPIs, data definitions and reporting frameworks across the organisation.

• Build, enhance and automate dashboards, scorecards and management reporting for all leadership levels.

• Analyse trends, risks and performance drivers, turning data into clear, actionable insight.

• Maintain a trusted single source of truth with strong data quality, integrity and governance.

• Partner with operational and business teams to understand information needs and deliver effective intelligence solutions.

What you'll need to have

• Proven experience in a Business Intelligence, Analytics or Performance Reporting role.

• Strong experience defining and managing KPIs, metrics and performance frameworks.

• Demonstrable experience designing dashboards and management reporting using BI or ITSM tools (JSM, ServiceNow in particular)

• Strong analytical mindset with the ability to identify trends, root causes and improvement opportunities.

• Experience working with multiple data sources and operational systems to produce integrated insights.

• Ability to influence and engage stakeholders up to senior leadership level without line management responsibility.

• Excellent communication skills, with the ability to turn complex data into clear, compelling insight.

What makes you stand out

• Experience working within Technology, Service Management or Operational environments.

• Understanding of service performance, availability, incident or customer experience metrics.

• Experience working with tools such as Microsoft 365, ServiceNow, and Atlassian (Jira) in a reporting or analytics context.

What we offer

• A competitive salary - let's discuss it

• Hybrid working

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme: on-target bonus between 7.5% and 30%

• 28 days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay

Hear from the hiring manager

“This is an excellent opportunity to shape how performance insight is defined, governed and used across a complex technology landscape. You’ll have the scope to build modern intelligence capabilities, influence senior decision‑makers, and directly improve the experience of colleagues and customers across the Group.”

About us

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. 

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26