Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent 

Location: Melbourne, Sydney, Brisbane

Job Ref: 204686

About the role

Ansvar Australia, who are proudly part of the Benefact Group, are looking for a Underwriting Operations Lead to join our Melbourne, Brisbane or Sydney office.

As an Underwriting Operations Lead you'll be responsible for driving operational effectiveness through business process analysis and continuous improvement initiatives. The role will support workplace capacity planning to ensure alignment with current and future business needs, contributes to the development and implementation of governance reporting, and assists with strategic projects and training programs. This position plays a key role in enhancing underwriting quality and capability across the organisation.

Why join us?

We are embracing significant organisational change and need innovative thinkers and change makers who want to shape the future, not just be part of it.

Your Voice Matters: Work directly with decision-makers who champion fresh ideas and where you can make a genuine impact.

Diverse Opportunities: As a nimble, dynamic organisation, you’ll gain exposure to challenging projects and cross-functional skills.

Meaningful Work: From our Community Education Programme to protecting heritage buildings and partnering with faith-based and community organisations, your work will make a tangible difference.

Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. Ranked amongst Australia's Top 40 Best Workplaces to Give Back in 2024, we offer fantastic career and development opportunities, with all of our profits going to charity and good causes.

What you'll be doing

• Drive Operational Effectiveness through Business process Analysis and Continuous Improvement initiatives

• Support the Development and Implementation of Robust Governance Frameworks and Performance Reporting.

• Lead workforce capacity planning to align resource levels with current and future business needs

• Assist with projects as directed by the Head of Underwriting Performance and Chief Underwriting Officer.

• Assist the Underwriting performance team with Quality Assurance Program (QAP) Framework and training initiative.

What you'll need to have

• Knowledge of Property, Package, Casualty and Financial Lines products and exposures

• Experience of effective stakeholder management within a commercial environment

• Ability to work independently, take initiative and deliver measurable outcomes

• Strong analytical and problem-solving skills with a focus on operational efficiency

• Understanding of governance, compliance and risk frameworks

What makes you stand out

• Project and Change Management experience   Project management experience

• Business Analyst experience

• Understanding of regulatory obligations for underwriting

What we offer

• A competitive salary - let's discuss it

• Flexible, Hybrid working in modern CBD offices

• Generous industry performance bonuses

• Generous annual leave plus birthday, well-being, paid parental, volunteering & more

• Tailored professional development programs

• Recognised as the Best Australian Workplace for Fathers (2025)

• Good Company Award Winner (2025)

Hear from the hiring manager

“Join our small, growing team to lead operational effectiveness, enhance underwriting capability, and drive smarter processes. This role offers real influence, visibility, and the chance to grow as our business continues to expand."

About us

At Ansvar Insurance, we are transforming the way we operate. As specialists in the Care, Community, Faith, Education, and Heritage sectors, we are modernising our business while staying true to our purpose - protecting those who serve others.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.