Working hours: 35 hours per week, Monday to Friday

Duration: Permanent 

Location: Gloucester

Job ref: 204079

About the role

Ecclesiastical Insurance, proudly part of the Benefact Group, are looking for a Claims Handler to join our Gloucester office.

This is an excellent opportunity to join our Commercial property claims team. This team handles Intermediated claims, working together with Brokers to provide an exceptional Customer experience and support our Commercial Customers in their time of need.

Engaging with various stakeholders and contributing to a dynamic and high-performing team, you will have a direct influence on the outcome of your team and department.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive purpose-led organisation

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.

What you'll be doing 

• Delivery of exceptional Broker and Customer experience, effectively communicating with all key internal and external stakeholders from initial notification through to final settlement
• Manage claims within your authority whilst working in line with the claims and technical handling guides and through application of conversation management skills
• To actively manage case load by regularly reviewing and reporting on individual claims portfolio
• Monitoring, maintaining and developing personal knowledge and skills through continued professional development, supported by our Claims Faculty and robust coaching programme
• Escalating all risks to the business, including identification of complaints and fraud, reporting and resolving in line with company policy
  

What you'll need to have 

• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team, whilst containing costs in line with technical standards
  
• Strong negotiation skills both verbal and written
• Track record of delivering excellence
• Demonstrate ability to manage a caseload of Property claims
  
• The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets
  

What makes you stand out 

• Pro-active with desire to continuously improve with energy, focus and an interest in personal development
  
• Understanding of all relevant regulations to deliver good customer outcomes
  
• Cert CII or commitment to achieve within an agreed timescale
  

What we offer

• A competitive salary - let's discuss it
  
• Hybrid working
  
• Group Personal Pension - up to 12% employer contribution
  
• Generous annual bonus scheme between 6% and 24%
  
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
  
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
  
• £200 annual personal grant to a charity of your choice
  
• Encouraged to take at least one volunteering day per year
  
• Employee Assistance Programme
  
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

Hear from the hiring manager

’We are looking for someone who is committed to delivering excellent service to Customers and Brokers and thrives in a customer facing environment. This individual will enjoy working closely with their team to collaborate and continuously look for opportunities to add value to the claims journey.’’

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26