Working hours: 35 hours per week, Monday to Friday

Duration: Permanent 

Location: Gloucester

Job ref: 204057

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Risk Management Support Adviser to join the Customer Hub Services Team in Risk Management based in Gloucester.

Risk Management has been at the heart of our specialist underwriting and customer proposition for almost a century and we have a reputation for market leading expertise in the Private Client, Education, Care, Charity, Faith and Real Estate sectors. We insure some of the UK’s leading landmarks and most iconic locations and, as the largest insurer of Grade 1 listed buildings, our aim is to protect the irreplaceable, a truly privileged position helping to protect our fabulous built heritage!

You'll be working in a high performing team where you will assist our Surveyors and Appraisers by booking their customer appointments for their respective surveys. You will also manage the Risk Advice Line directing customer queries to our experts and specialists. The role also provides general administrative and system support for the wider department and group.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.

What you'll be doing 

• On a day a to-day basis you’ll be booking customer appointments for Surveyors and Appraisers to carry out Risk Management and Valuation surveys of customer premises
• Preparing surveys for desktop assessment which will require you to be competent with reviewing aerial imagery.
• Managing the Risk Advice Line which involves directing customer queries to our experts and specialists.
• You will need to plan, prioritise and manage workloads to enable efficient delivery to agreed service standards.
• You will be required to take responsibility for development and implementation of a PDP that supports self-development. As part of the role you will be required to obtain your Certificate in Insurance and must make a commitment to work towards this qualification.

What you'll need to have 

• Pro-active with desire to continuously improve.
• Competent IT and data skills (including Microsoft suite).
• The ability to quickly build a rapport with customers (via telephone and email) with a commitment to deliver exceptional customer service contributing both as an individual and as an effective part of a team.
• High levels of personal organisation and accuracy, with the ability to manage own workload.

What we offer

• A competitive salary - let's discuss it
  
• Hybrid working
  
• Group Personal Pension - up to 12% employer contribution
  
• Generous annual bonus scheme between 6% and 24%
  
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
  
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
  
• £200 annual personal grant to a charity of your choice
  
• Encouraged to take at least one volunteering day per year
  
• Employee Assistance Programme
  
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

Hear from the hiring manager

This is a fantastic opportunity to join the Benefact Group, as a Support Adviser based in Gloucester. We’re looking for a colleague who enjoys working as part of a busy and friendly team and the chance to work for an award-winning employer that donates all profits to charity

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26