Working hours: 35 hours per week, Monday to Friday

Duration: 12 month fixed term contract 

Location: Gloucester or Manchester 

Job ref: 203923

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Supplier Auditor - Claims to join our Gloucester or Manchester office.

As Supplier Auditor you will drive excellence through Ecclesiastical’s outsourced claims supplier and broker arrangements, evaluating external services providers' processes, quality and cost control measures, alongside regulatory compliance.

Why join us?

Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities, with all of our profits going to charity and good causes.

What you'll be doing 

• Deliver a risk based audit and evaluation programme across Ecclesiastical Claim Suppliers and Delegated Authority Brokers to ensure that cost targets and customer service outcomes are achieved across claims.
• Reviewing documentation and records to ensure suppliers adhere to contractual obligations, industry standards, and relevant regulations.
• Assessment of speed and fairness of the customer service provided by each external provider, aligned towards both PRA and FCA’s focus on achieving good customer outcomes and ensuring that any customer vulnerabilities or risk of Intolerable Harm are identified and have been addressed within a prompt and timely manner.
• Tracking supplier performance, identifying areas for improvement, and collaborating with suppliers to implement corrective actions, including participation in strategic business review and reporting across internal stakeholders.
• Preparing audit reports on a timely basis, documenting findings, and communicating recommendations to relevant stakeholders which can be utilised as part of continuous improvement, and future strategy development including enhanced processes or technology available within the market.

What you'll need to have 

• A full UK Drivers Licence as this role will include regular travel.
• Knowledge of relevant industry standards and regulations, including knowledge of SS2/21 (Supplier & Outsourcing).
• Experience with auditing methodologies and tools with the ability to interpret data, identify trends, and make informed recommendations.
• Ability to manage multiple audits, track progress, and meet deadlines, with strong written and verbal communication for clear and concise reporting.
• Bringing new ideas and innovations to continually reduce costs and improve the customer journey.
• Dip CII, or equivalent with progression towards ACII / FCII Qualified with Insurance experience or other relevant qualifications.

What we offer

• A competitive salary - let's discuss it
  
• Hybrid working
  
• Group Personal Pension - up to 12% employer contribution
  
• Generous annual bonus scheme between 6% to 24%
  
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
  
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
  
• Up to £400 annual personal grant to a charity of your choice
  
• Encouraged to take at least one volunteering day per year
  
• Employee Assistance Programme
  
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

Hear from the hiring manager

"A fantastic opportunity to join a completely different kind of insurance company, where we believe success is measured not by profits, but how much support we can provide to good causes. The successful candidate will support a fast paced Claims environment, with the ability to make a real difference for the future. The more successful we become, the more we can help improve lives and communities."

Paul Calcutt - Supply Chain Manager 

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26