Working hours: 35 hours per week, Monday to Friday

Duration: Permanent 

Location: Gloucester

Job ref: 203824

About the role

Ecclesiastical Insurance, who are proudly part of the Benefact Group are looking for a Claims Admin Support to join our Gloucester office, on a hybrid basis. The role holder will contribute to defined service delivery by acting as part of a processing and administration team, supporting the Ecclesiastical “right first time”, First Contact Resolution (FCR) approach to customer service.

Within Claims we take pride in delivering an exceptional customer experience and believe our customers are entitled to the highest standards of service, courtesy and professionalism. We operate in small teams, provide a personal service, are highly qualified and trained to the highest technical standards.

Our commitment to dealing with correspondence swiftly is enshrined within our customer promise. This role is vital to support us in delivering on our promise, as effective and timely triage of correspondence enables claims to be processed by the claims handlers more quickly.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation. 

Key responsibilities

• Ensure timely and accurate registration of claims within the policy system and allocation of claims inbound post within the claims handling systems
• Identification of urgent matters and use of appropriate labels within the systems and where required, escalation to relevant personnel within the department
• Occasional outbound calls to customers and suppliers to obtain additional information required to allocate post.
• Engage with company communications to ensure personal understanding of key company/customer issues and Ecclesiastical strategic aims
• Within own area, identify and recommend improvements to processes

Knowledge, skills and experience

• Minimum four GCSE’s or equivalent
• The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets
• Understand, manage, and use information with accuracy.
• Close attention to detail
• Good ability to concentrate on a repetitive task
• Industry knowledge would be an advantage.
• Competent IT and data skills [including Microsoft suite]
• Effective and appropriate communication skills
• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
• Understanding of data protection and importance of confidentiality.

What we offer

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
  
• Generous annual bonus scheme up to 24%
  
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
  
• A range of health and wellbeing benefits, including private healthcare, income protection and life assurance
  
• Up to £400 annual personal grant to a charity of your choice
  
• Encouraged to take at least one volunteering day per year
  
• Employee Assistance Programme
  
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know. 

*Directory of Social Change’s UK Guides to Company Giving 2017-26