Salary: Starting from £30,000.00 (depending on experience) plus bonus package

Working hours: 35 hours per week

Duration: Permanent

Location: Llanelli

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Claims Handler to join our Community Broking team in their Llanelli office.

The successful candidate will be an experienced Claims Specialist with a solid background in commercial insurance, looking for their next challenge. You will be responsible for providing exceptional client service, ensuring all claims are handled fairly and efficiently to achieve team targets in support of the business strategy.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities 

• Achieve individual targets and key performance indicators as set and agreed.
• Notify new claims to insurers and maintain accurate claims records
• Provide exceptional support and advice to clients ensuring high levels of service and client satisfaction
• Identify, assess and understand claims information for particular products
• Assess policy cover and the information required to progress claims
• Maintain a comprehensive diary system to monitor claims progress and ensure all actions carried out are clearly recorded
• Action correspondence quickly to avoid any delay in settlement of a claim
• Deal with repudiated claims and understand why they have been repudiated
• Discuss and understand how to approach complex cases before providing relevant support to clients
• Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
• Maintain and build on existing relationships with insurers and other third parties
• Maintain own technical competence, including a broad knowledge of our products and the policy covers
• Support colleagues from all areas of the business as required

Knowledge, skills and experience

• Sound knowledge of commercial insurance
• Proven experience within a similar Claims orientated insurance role
• Chartered Insurance Institute Certificate in Insurance
• Ability to work in a regulated, compliant and client focused environment
• Quality orientated with great attention to detail

What we offer

• 28 days annual leave plus bank holidays
• Your birthday off
• Group Personal Pension
• Bonus scheme
• A holiday buy scheme 
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes. The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.