Salary: £32,000.00 - £38,000.00 OTE (depending on experience)

Working hours: 37.5 hours per week

Duration: Permanent

Location: Billericay 

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for an experienced Claims Handler to join our Direct Corporate Risks team in their Billericay office.

The successful candidate will be an experienced Claims Specialist with a solid background in commercial insurance, looking for their next challenge. You will be responsible for providing exceptional client service, ensuring all claims are handled promptly, fairly and efficiently to achieve team targets in support of the business strategy.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities

• To be the first point of contact for customers in the reporting of all types of claim, ensuring they receive prompt and accurate advice on either contacting insurers direct, or how this will be dealt with on their behalf.
• Ensure all required documentation in support of claims, e.g. report forms, witness statements, proofs of value, registration documents and loss assessor’s reports are dealt with as a priority and despatched to insurers or their representatives without delay.
• Negotiate with insurers, as required, in relation to the settlement of claims, both in respect of policy liability and settlement amount.
• Maintain client records with up to date information regarding claims history, including updating of amounts paid on settlement.
• Despatch of client claims settlement cheques received from insurers on the day of receipt.
• Assist clients in the pursuit of any uninsured losses sustained as part of a claim. This may be by direct assistance involving contact with third parties on behalf of clients, or by ensuring the client contacts their Uninsured Loss Recovery provider.
• Receipt of notification, investigation and settlement of claims within authority limits granted under any insurer delegated authority arrangement.
• Preparation of bordereau information and submission to insurers in the required format and within the agreed timescales. This will also include regular auditing of the delegated authority arrangement to ensure parameters are being strictly adhered to.
• Maintain a diary system for all outstanding claims and ensure these are chased regularly, keeping customers informed of progress.
• Advise clients on their options should insurers refuse indemnity under any particular policy, or wish to offer a final settlement figure below original expectations. This may involve invoking the formal Complaints Procedure, as set out in the insurer’s policy documentation, involvement of the Insurance Ombudsman Bureau and/or reference to any other dispute resolution facility.
• Provide regular reports to senior management in the business of any significant losses sustained by individual clients that might have an impact on insurer relationships.
• Occasionally attend client claims review meetings Account Executive or Line Manager
• Ensure quarterly reports are produced and submitted to clients, Account Executives or Line Manager as required.
• Any other duties, as requested by your Line Manager, in accordance with the nature of this position.

Knowledge, skills and experience

• Sound Knowledge of the UK insurance industry
  
• Proven previous experience within a claims role
  
• Chartered Insurance Institute Certificate in Insurance, or working towards

What we offer

• 28 days annual leave plus bank holidays
• Your birthday off
• Group Personal Pension
• Bonus scheme
• A holiday buy scheme 
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes. The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.