Salary: £31,000.00 - £38,000.00 (depending on experience) plus OTE of £15k+

Working hours: 37.5 hours per week

Duration: Permanent

Location: Eastleigh  

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Motor Renewals Team Manager to join our Business Choice Direct team in their Eastleigh office.

The successful individual will be an experienced insurance professional, willing to lead and manage BCD’s largest renewals department. The primary goal of the team is to retain as many clients as possible as and when their insurance policies come due, as part of this process you will be expected to ensure your team recommend suitable new policies to clients and generated additional revenue.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation. 

Key responsibilities

• Provide leadership and support to direct reports

• Achieve individual objectives and key performance indicators as set and agreed

• Deliver service KPIs, including;  Renewal Retention & Policy Count Targets, Renewed Policy Income, New Business Policies and Income, Quality Assurance scores, error levels, and complaints levels, as well as Personal and Professional development expectations.

• Promote, develop and enable our values and culture within the team and across the business

• Instil a culture of professional development within the team, including qualification, product and technical knowledge with relevant competency levels achieved and maintained

• Manage and develop individual and team performance through identification of training needs & implementation of coaching and development plans

• Operate within an agreed resource budget; prioritising and allocating resource effectively and recruiting suitable people in accordance with current employment legislation

• Ensure compliance and company policy and procedures are followed consistently to minimise risk to the company

• Support, motivate and communicate relevant information to the team effectively, ensuring a strong service focused culture

• Handle complaints both timely and effectively

• Prepare management information

• Maintain own technical competence with an in depth knowledge of all relevant products and market trends to effectively assist with referrals and handle a variety of complex work

• Work with colleagues to ensure that high levels of service are achieved and operational efficiency improvements are made across the business

Knowledge, skills and experience

• Proven experience within the UK insurance industry
• People Management experience (strongly preferred)
• Proven ability to compile, understand and use management information to spot issues/opportunities and then act upon those findings with your team, producing a positive result.
• Chartered Insurance Institute Certificate in Insurance (hold or willing to work towards)

What we offer

• 28 days annual leave plus bank holidays
• Your birthday off
• Group Personal Pension
• Individual Private Medical Insurance 
• Bonus scheme
• A holiday buy scheme 
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes. The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.