Working hours: 35 hours per week, Monday to Friday

Duration: Permanent 

Location: London 

Job ref: 203114

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Claims Handler to join our Art and Private Client Team in our London office. 

As Claims Handler you will efficiently and cost effectively advise, negotiate, and settle claims within designated authority and agreed service standards.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation. 

Key responsibilities

• Delivery of exceptional customer experience measured by customer experience audits
• Manage claims within your authority whilst working in line with the claims and technical handling guides and through application of conversation management skills.
• To actively manage case load by regularly reviewing and reporting on individual claims portfolio
• Identify complaints, act upon them, and resolve in line with company policy.
• Act on individual audit results and action plans within agreed deadlines to improve own performance
• Identify fraud by using KII’s and report within regulatory
• framework, escalating all risks to the business
• Effectively influence and negotiate with external and internal contacts.

Knowledge, skills and experience

• The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets
• Understand, manage, and use information with accuracy
• Pro-active with desire to continuously improve
• Industry knowledge would be an advantage
• Cert CII or commitment to achieve within an agreed timescale
• Competent IT and data skills [including Microsoft suite]
• Effective and appropriate communication skills
• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team
• Understanding of all relevant regulations to deliver good customer outcomes
• Understanding of data protection and importance of confidentiality

What we offer

• A competitive salary - let's discuss it
• Group Personal Pension - up to 12% employer contribution
  
• Generous annual bonus scheme up to 24%
  
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
  
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
  
• Up to £300 annual personal grant to a charity of your choice
  
• Encouraged to take at least one volunteering day per year
  
• Employee Assistance Programme
  
• Full study support to gain professional qualifications

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.