Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: London

Job ref: REQ202909

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for an Operations Manager to join our Real Estate team in our London office, with hybrid working.

The successful candidate will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service. Within this successfully growing team, there are three Hubs where the candidate will manage & deliver the overall team’s internal reporting processes.

This is a fantastic opportunity to join a rapidly growing and forward thinking business, giving you a real opportunity to develop your career and be part of a purpose led organisation. 

Key responsibilities

• Lead the team to deliver corporate strategy
• Plan, prioritise and manage individual and team workflow effectively to deliver outstanding customer service, ensuring forecast demand is adequately resourced
• Set and monitor team and individual service targets on an annual, weekly and daily basis to maximise team performance and meet objectives.
• Manage individual performance of direct reports
• Drive the delivery of retention KPIs while delivering profitability in line with or better than planned objectives
• Support the delivery of outstanding business relationships with the delivery of outstanding service levels with new process’s that maximise all financial matrices
• Pro-actively support Business Development within the team for the delivery of objectives
• Embed a culture of operational excellence and continuous improvement, collaborating across the wider business
• Ensure all Underwriting recruitment is managed against EIO’s Underwriting authorities
• Support the technical underwriter by arranging training etc.
• Embed new systems and ways of working taking part in any ongoing projects

Knowledge, skills and experience

• ACII qualified or similar level qualifications, preferable
• Experience of leading and managing operationally effective and successful teams in the insurance industry
• Confident and influential communicator with the ability to negotiate at all levels
• Experience of effective stakeholder management within a commercial environment
• Experience of analysing data and MI reporting driving business outcomes
• Demonstrable market and industry knowledge
• Proven ability to coach for enhanced performance of others

What we offer

• A competitive salary - let's discuss it
• Group Personal Pension - up to 12% employer contribution
  
• Generous annual bonus scheme up to 30%
  
• 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
  
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
  
• Up to £300 annual personal grant to a charity of your choice
  
• Encouraged to take at least one volunteering day per year
  
• Employee Assistance Programme
  
• Full study support to gain professional qualifications

About us

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know. 

Winner of the SoGlos Gloucestershire Business Awards ‘Large Business’ of the Year 2023