Salary: Up to £40,000.00 (depending on experience)

Working hours: 37.5 hours per week, Monday to Friday

Duration: Temporary - 12 Month FTC

Location: Eastleigh

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Commercial Insurance Manager to join our Business Choice Direct team in their Eastleigh office.

Business Choice Direct, commonly referred to as BCD, is an independent insurance broker specialising in commercial and consumer motor insurance; providing tailored cover for couriers, vans, minibuses and fleets, as well as tradespeople and SMEs.

As a Commercial Manager, you will be client & people focused, with a strong background in commercial and fleet insurance. As Commercial Manager you will lead your team of people from the front and will be expected to ensure the department hits and exceeds key performance indicators for income generation, policy and client led targets.

This is a temporary role for a fixed term of 12 months. As Commercial Manager you will be based in our Eastleigh office a minimum of 4 days per week.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Achieve department objectives for income, policy count, cross-selling, retention, and agreed individual KPIs, whilst contributing as an integral part of the Sales Management Team.

• Provide leadership, support and encouragement to direct reports, promoting company values and instilling a culture of continuous professional development, competency, and technical knowledge.

• Deliver a first-class, professional client journey from first policy to renewal, ensuring service KPIs, SLAs, and quality assurance standards are consistently met and exceeded.

• Effectively manage workflow, purchased leads, and pipeline, monitoring productivity, distributing work appropriately, and providing advice and guidance on the placement of risks.

• Drive operational excellence and continuous improvement through call and file assessments, complaint management, process enhancements, professional development, and collaboration across the business.

What you'll need to have

• Demonstrate, live and instil company values of Fun, Supportive, Professional, Partnership and Ambitious, leading from the front and creating a trusted environment.

• Provide talented and assured people and performance management, inspiring individuals through motivational coaching, training, and effective leadership.

• Create and lead a results-driven team focused on achieving short and long-term goals, service excellence, quality standards, efficiency, and client outcomes.

• Communicate and build relationships effectively, demonstrating confidence in presenting, networking, stakeholder management, and creating followership within a regulated and compliant environment.

• Drive business performance, proactively identifying process changes, implementing business strategy, managing projects, and applying commercial insurance expertise to client and risk management.

What makes you stand out

• Hold a Chartered Insurance Institute Certificate in Insurance

• Proven experience in Commercial and Fleet Insurance

• Proven management experience within Insurance, ideally within a Sales team

What we offer

• 28 days annual leave plus bank holidays

• Your birthday off

• Group Personal Pension

• Bonus scheme

• A holiday buy scheme 

• An array of health and wellbeing benefits, company cash plan, income protection and life assurance

• Enhanced sick pay and parental leave

• Support and funding toward study and professional qualifications

• Paid time off for volunteering

Hear from the hiring manager

"Our team here is motivated and upbeat. We support clients through the life cycle of their policy by building strong relationships, resolving queries, and working with colleagues to deliver excellent service."

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes. The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26