Working hours: 35 hours per week, Monday to Friday

Duration: Permanent  

Location: Fakenham, Norfolk

About the role

Cliverton, who are proudly part of Benefact Group, are looking for an Account Handler to join our Fakenham office.

This is an excellent opportunity for an insurance professional looking to build on their existing experience and develop their technical expertise within a specialist market. Working closely with clients, insurers and colleagues, you'll play an important role in delivering exceptional service, managing policies and claims, and supporting clients throughout the insurance lifecycle.

Cliverton is a specialist scheme insurance broker for animal-related businesses. Join us and you’ll find a welcoming and friendly work atmosphere that values your commercial expertise, as well as your insurance experience. You’ll also find plenty of opportunities to learn, develop and grow, in a dog-friendly office, where there’s usually a four-legged friend around.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes. 

What you'll be doing

• Deliver excellent service to clients, ensuring their insurance needs are met effectively and professionally.

• Manage policies, renewals, new business and claims activity throughout the customer journey.

• Develop strong relationships with clients, insurers and loss adjusters.

• Handle claims enquiries and support clients through the claims process.

• Build your knowledge of the insurance market and stay informed of factors that may impact clients.

• Support delegated authority processes, including working with bordereaux (BDX) where required.

• Prioritise and manage a varied workload across multiple tasks and deadlines.

• Take ownership of your professional development and continue to expand your insurance expertise.

What you'll need to have

• Previous insurance experience, ideally gained within an Account Handling or Assistant Account Handling role.

• A good understanding of insurance products, policy administration and customer service principles.

• Strong communication skills with the ability to build positive relationships with clients and insurer partners.

• Confidence working independently while knowing when to seek guidance and support.

• Excellent organisational skills and the ability to manage competing priorities.

• A proactive approach to learning and professional development.

What makes you stand out

• Cert CII, Cert FS or an equivalent professional qualification, or a willingness to continue progressing towards professional qualifications.

What we offer

• A competitive salary - let's discuss it

• Hybrid working available upon successful completion of probation

• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme

• Annual Bonus scheme (Discretionary based on individual and company performance)

• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary

• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)

• Career development opportunities with funded support and financial incentives for all professional qualifications.

• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

About us

Cliverton was founded over 50 years ago and in 2003 was incorporated into the Lycetts Group, whilst maintaining its separate identity. With a working lifetime of experience in providing specialist insurance cover to animal-related trades, rural and equestrian businesses, farms and smallholdings, our knowledge is used to maintain our market-leading position. 

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26