Location: Newcastle upon Tyne

Contract: Permanent

Hours: 35 hours per week, Monday to Friday

Working pattern: Alternate weekly shifts (Week 1: 8:30am – 4:30pm, Week 2: 9:00am – 5:00pm)

About the role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Receptionist to join our Newcastle Upon Tyne office.

As the first point of contact for visitors, clients and colleagues, you'll play a vital role in creating a welcoming and professional environment while supporting the smooth day-to-day running of the office. Combining reception duties with a range of administrative responsibilities, you'll help ensure operations run efficiently, delivering excellent service and support across the business from our modern, city-centre office with close transport links.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Acting as the first point of contact for visitors, providing a professional and welcoming reception service.

• Managing incoming telephone calls and directing enquiries to the appropriate teams and colleagues.

• Supporting the day-to-day administration of the office, ensuring a smooth and efficient working environment.

• Coordinating meeting rooms, visitor arrangements, post, deliveries and courier services to support the smooth running of the office.

• Maintaining reception and communal areas to a high standard, creating a positive experience for visitors and employees.

• Assisting with administrative tasks including document preparation, data entry, filing and record management.

• Supporting colleagues across the business with ad hoc administrative and office support activities.

• Ordering and monitoring office supplies, ensuring stock levels are maintained.

• Working collaboratively with colleagues to deliver an excellent service and contribute to the smooth running of the office.

What you'll need to have

• Strong communication skills

• Excellent personal interaction skills, the role will include interactions with clients and colleagues based in Newcastle and beyond.

• Experience of data input

• Appropriate IT skills

What we offer

• A competitive salary - let's discuss it

• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme

• Annual Bonus scheme (Discretionary based on individual and company performance)

• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary

• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)

• Career development opportunities with funded support and financial incentives for all professional qualifications.

• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

Hear from the hiring manager

"This is an important role within Lycetts. The personal service we give to our clients through our reception team in handling calls and hosting visitors to the office sets the standard for our client inter-actions. Joining our reception team provides a rewarding role for somebody who is personable and wants to do a great job working alongside a great team of people across our business."

About us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.  

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26