Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle (hybrid working of 2 days working from home per week available upon successful completion of probation)

About the role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for an Account Handler to join our Newcastle office.

This is a fantastic opportunity to join Lycetts as an Account Handler within the Rural and Private Client team. You’ll play a key role in delivering outstanding insurance service to a diverse client portfolio across the full policy lifecycle. Handling new business, renewals, mid-term adjustments, and providing excellent client support to ensure retention and drive growth opportunities.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Act as a primary contact for clients, delivering responsive and professional service.

• Process new business, renewals, MTAs, documentation, and invoicing accurately and on time.

• Liaise with insurers to negotiate terms within personal authority limits.

• Conduct pre‑renewal contact, remarket risks where appropriate, and confirm cover.

• Identify cross‑sell, upsell and referral opportunities across insurance, financial and risk‑management services.

• Support claims by gathering information and liaising with the claims team.

• Maintain accurate system data and ensure compliance with FCA, GDPR and internal procedures.

• Manage overdue debt in line with credit control standards.

• Build strong internal relationships with underwriting, insurer partners and specialist teams.

What you'll need to have

• Experience in general insurance or a similar client‑facing role.

• Proven experience handling new business, renewals and MTAs.

• Background in commercial and consumer property led products.

• Comfortable negotiating with insurers and supporting client queries.

• Strong verbal and written communication.

• Highly organised and punctual with excellent attention to detail.

• Client‑focused with the ability to build rapport and maintain relationships.

• Confident negotiator and problem‑solver.

What makes you stand out

• Exposure to claims processes and debt management.

• Experience in High Net Worth Household, Motor and rural farm/estate combined products.

• Cert CII (or working towards) or equivalent industry experience.

What we offer

• A competitive salary - let's discuss it

• Hybrid working available upon successful completion of probation

• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme

• Annual Bonus scheme (Discretionary based on individual and company performance)

• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary

• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)

• Career development opportunities with funded support and financial incentives for all professional qualifications.

• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

About us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.  

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26