Salary: Starting from £30,000.00 (depending on experience)

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Cheltenham

About the role

Lansdown Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Handler to join our Cheltenham office.

As Claims Handler you will be working in the Claims Team as an intermediary between policyholders and insurance companies by helping to deliver exceptional customer claims service experience. Your role will focus on advising clients, obtaining and reviewing of all claim documentation. This position has been created as a result of significant business growth.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Servicing a variety of clients under different classes of business to guide and advise them on policy cover and claims process, to ensure claims department provides a quality service to its customers.

• Acknowledging all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim.

• Liaising with Clients, Insurers, Property Managers, Agents, Loss Adjusters to support the effective management of claims.

• Providing input underwriters claims experience when requested.

What you'll need to have

• Excellent communication both written and verbal.

• Interpretation and understanding of key terms and phrases used in insurance-related documents.

• Knowledge of administrative procedures and processes.

• A proven ability to deliver exceptional customer service.

What makes you stand out

• Proven Claims experience within the UK insurance industry.

• General understanding of Personal and Commercial Insurance.

• A conscientious, positive, and enthusiastic approach to work, maintaining good working relationships with colleagues and clients

• Cert II.

What we offer

• 28 days annual leave plus bank holidays

• Your birthday off

• Group Personal Pension

• Bonus scheme

• A holiday buy scheme

• An array of health and wellbeing benefits, company cash plan, income protection and life assurance

• Enhanced sick pay and parental leave

• Support and funding toward study and professional qualifications

• Paid time off for volunteering

Hear from the hiring manager

"We’re seeking an experienced Claims Handler to join our growing business and work with our friendly and experienced claims team. As an Insurance Claims Specialist within our Team, you will support us in delivering excellent claim journeys to our clients. If you’re seeking an opportunity to further your career in the insurance Claims world, we’d love to hear from you."

About us

Lansdown Insurance Brokers is an established property insurance broker with over 60 years’ experience of offering specialist products and advice for landlord, business and personal lines insurance. In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26