Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle is preferred; however, the role may be based at any Lycetts office, including (but not limited to) Edinburgh, Oxfordshire, or London (hybrid working of 2 days working from home per week available upon successful completion of probation)

About the role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Learning & Development Consultant.

In this key role, you will oversee the delivery of learning, development, and training initiatives across all UK segments and departments. Your responsibilities will include coordinating, procuring, designing, facilitating, and evaluating programmes that enhance technical competence, support personal growth, and drive organisational performance.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Conduct biennial (or as required) Training Needs Assessments across all divisions and strategic business units. Analyse findings, prepare reports, and agree on training delivery plans aligned with company objectives.

• Act as the primary point of contact for all apprenticeship agreements, monitoring candidate progress and completion. Liaise with Benefact L&D regarding levy funding administration.

• Support employees undertaking professional studies (e.g., CII, CIM, LIBF), maintaining strong relationships with external bodies to ensure optimal outcomes.

• Organise and deliver onboarding programmes for new joiners in collaboration with HR. Chair monthly in-house L&D committee meetings to provide updates and gather feedback on future initiatives.

• Represent Lycetts at Benefact Global L&D Forum meetings and act as a key contact for L&D matters between Benefact and Group companies. Liaise with external training providers and compliance teams to design and deliver regulatory training.

• Oversee and deliver core programmes, including the Trainee Account Executive Programme, annual mentoring schemes, Cert CII coaching sessions, leadership development, and “Hot Topics” learning sessions.

• Maintain and update the Technical Library on the Hub, manage external training platforms, and ensure licences (e.g., Slido) are current. Coordinate the Benefact leadership programme nominees with internal teams and Benefact L&D. Maintain oversight and candidate performance.

What you'll need to have

• Experienced as a coach, mentor, trainer and facilitator.

• Experience of complex needs analysis, design, delivery and evaluation of learning solutions.

• Able to research and absorb new information and use it to communicate, influence and negotiate effectively at all levels.

• Confident and persuasive communicator with strong negotiation skills at all levels.

• Skilled in building and maintaining collaborative, productive relationships across diverse teams and stakeholders.

What makes you stand out

• Desirable qualification – Diploma CII/ACII

• Sound understanding of CII qualification pathways, relevant apprenticeship programmes, standards and the levy process

What we offer

• A competitive salary - let's discuss it

• Hybrid working available upon successful completion of probation

• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme

• Annual Bonus scheme (Discretionary based on individual and company performance)

• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary

• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)

• Career development opportunities with funded support and financial incentives for all professional qualifications.

• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

About us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.  

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26