Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Marlborough (hybrid working of 2 days working from home per week available upon successful completion of probation)

About the role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for an Account Handler to join our Marlborough office.

Our Marlborough team offers specialist expertise in all forms of equine insurance. From the world of bloodstock and racing, on the flat and over jumps, to the leisure horse owner, from the equine sports of eventing, dressage and show jumping to all levels of polo, we can cover all equine disciplines in respect of their related property, liability and personal insurance requirements. Our team also provides farm, estate and private client insurance services across Wiltshire, the M4 corridor and southern counties.

This opportunity is well-suited to someone who thrives in an office-based environment and enjoys working collaboratively within a small, supportive team. Our Marlborough office is home to around 10 dedicated colleagues who value teamwork and a friendly, professional atmosphere.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• To prepare renewal schedules and contact client prior to renewal within compliance manual timescales
• Negotiate alternative quotes - prior to renewal dates - where appropriate
• Deal with all documentation, invoices, credit notes, etc. ensuring a smooth and trouble-free renewal for the client
• Handle claims efficiently and within regulatory timescales
• Foster good relations with insurance companies
• Operate an effective credit control system and report as required.

What you'll need to have

• Insurance experience (preferably in a broking role), and preferably with experience in the equine and/or property sectors.
• Knowledge of farm, equine establishments and associated liabilities, motor and household insurance products and companies
• Experience in obtaining quotes and placing business
• Good confident customer skills – both written & oral
• Good negotiating skills and the ability to build good relationships with both clients and insurers/underwriters
• Good organisational ability
• Sound knowledge of FCA requirements within a broking role

What we offer

• Hybrid working available upon successful completion of probation
• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
• Annual Bonus scheme (Discretionary based on individual and company performance)
• Life Assurance cover up to 4 x salary
• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
• Career development opportunities with funded support and financial incentives for all professional qualifications.

About us

The Lycetts group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.  

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26