Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle, Edinburgh, Charlbury, Northampton , or Catterick (hybrid working of 2 days working from home per week available upon successful completion of probation)

About the role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Handler/Senior Claims Handler to join the Claims Team in our Head Office in Newcastle, or one of our Regional Claims Hubs based in Edinburgh, Charlbury, Northampton or Catterick.

We’re looking for a Claims Handler with a strong technical understanding of insurance and a compassionate approach to client care. This is more than just a job - it’s a rewarding opportunity to support people when they’re at their most vulnerable, ensuring they receive a fair and seamless claims experience.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities

• Guiding clients through the claims process with empathy and professionalism
• Using your insurance knowledge to ensure fair outcomes
• Communicating clearly with clients, insurers, and third parties
• Managing claims from start to finish with care and attention to detail
• Making a real difference in people’s lives every day

Knowledge, skills and experience

• Solid technical knowledge of insurance products and claims handling
• A compassionate, client-first mindset
• Excellent communication and organisational skills
• Experience in a similar role (preferred)

What we offer

• A competitive salary - let's discuss it
• Hybrid working available upon successful completion of probation
• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
• Annual Bonus scheme (Discretionary based on individual and company performance)
• Life Assurance cover up to 4 x salary
• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
• Career development opportunities with funded support and financial incentives for all professional qualifications.

About us

The Lycetts group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.  

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26