Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Dublin 3 

About the role

Ecclesiastical Insurance Ireland, who are proudly part of Benefact Group are looking for a Underwriting Admin Support to join our Dublin office.

The role holder will deliver exceptional customer service acting as part of the underwriting team supporting Ecclesiastical’s “right first time” approach to customer service. This position is suitable for someone looking to build, or continue, a career within Insurance. 

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation. 

Key responsibilities

• Plan, prioritise and manage own work to deliver agreed objectives and meet SLAs
• Input data accurately and efficiently, recognising and rectifying where quality standards have been missed
• Identify issues and anomalies and escalate in line with company policy
• Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s right first time approach
• Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team
• Assist in renewal, new business and mid term adjustment processing in line with current processes and underwriting strategy and guidelines, including underwriting of fast track renewals and household policies
• Identify and recommend improvements to processes.
• Understand and operate within regulatory framework and identify and escalate any risks to the business in line with company policy.

Knowledge, skills and experience

• Leaving Certificate or equivalent
• APA (Commercial) qualification or part qualified
• CIP or commitment to achieve within an agreed timescale
• Accuracy and attention to detail
• Appropriate IT skills
• Customer service experience

What we offer

• Hybrid working
  
• Defined Contribution Personal Pension - up to 12% employer contribution
  
• Annual Bonus scheme up to 24%
  
• 25 days annual leave plus public holidays
  
• A holiday buy and sell scheme
  
• An array of health and wellbeing benefits, including private medical insurance, income protection and life assurance and Employee Assistance Programme
  
• Support for your personal development including sponsorship for insurance qualifications
  
• Great career development opportunities
  
• A ‘world class’ place to work (external employee engagement accreditation by Best Companies, an independent company who specialise in employee engagement)

About us

Ecclesiastical Insurance offer exceptional insurance and risk management, service and support across a range of specialisms, from church, charity and heritage to education, real estate and more.

We’re proud to be one of the most trusted names in specialist insurance, with over 40 years experience and commitment here in Ireland to creating innovative solutions that really help people.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know. 

*Directory of Social Change’s UK Guides to Company Giving 2017-26