Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Dublin 3 (office based)

Job Ref: 203762

About the role

Ecclesiastical Insurance Ireland, who are proudly part of Benefact Group are looking for a Claims Administrator to join our Dublin office.

As a Claims Administrator, you will provide organisational and administrative support to the Claims team, delivering high quality customer service supporting Ecclesiastical’s “right first time” approach to customer service.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation. 

Key responsibilities

• Accurate data entry and supporting the wider Claims team, inputting first notification of loss, diary reminders, ensuring all files are up to date. 
• Efficiently triage notifications, register claims with appropriate reserves, and assign files to handlers with first action protocols.
• Engage with brokers/stakeholders and update reserves as agreed with the claims handler.
• Update diary system, issue reminders, and register payments for settlements within authority.
• Undertake ongoing file administration, ensuring accurate codes for timely Central Bank returns and file closure administration.
• Provide claims experience information to Underwriters for renewals and identify trends for risk mitigation.
• Build effective relationships, act on audit results, and recommend process improvements.

Knowledge, skills and experience

• Leaving Certificate or equivalent
• High level of numeracy skills with a basic knowledge of data interpretation is a distinct advantage
• Strong Microsoft Word, Excel and PowerPoint skills
• Accuracy and attention to detail
• Customer service experience
• Strong verbal and written communication skills, with ability to communicate effectively with internal and external stakeholders at all levels
• Excellent organisational skills and ability to manage your time and workload

What we offer

• Defined Contribution Personal Pension - up to 12% employer contribution
  
• Annual Bonus scheme up to 24%
  
• 25 days annual leave plus public holidays
  
• A holiday buy and sell scheme
  
• An array of health and wellbeing benefits, including private medical insurance, income protection and life assurance and Employee Assistance Programme
  
• Support for your personal development including sponsorship for insurance qualifications
  
• Great career development opportunities
  
• A ‘world class’ place to work (external employee engagement accreditation by Best Companies, an independent company who specialise in employee engagement)

About us

Ecclesiastical Insurance offer exceptional insurance and risk management, service and support across a range of specialisms, from church, charity and heritage to education, real estate and more.

We’re proud to be one of the most trusted names in specialist insurance, with over 40 years experience and commitment here in Ireland to creating innovative solutions that really help people.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know. 

*Directory of Social Change’s UK Guides to Company Giving 2017-26