Working hours: 35 hours per week, Monday to Friday

Duration: Permanent 

Location:  Birmingham

Job ref: 201290

About the role

The right candidate will deliver exceptional customer service acting as part of a large Existing Business Underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service. The candidate must be organised, work well as part of a wider team and being able to adapt quickly to changes in our ever evolving and growing company. The underwriter will be responsible for managing a caseload of varying level of cases that involve property and casualty covers. There will be a need for the individual to converse confidently and professionally with brokers and clients and build relationships whilst promoting our ecclesiastical brand.

Key responsibilities

• Develop, negotiate and profitably underwrite existing business within own authority and in line with Ecclesiastical strategy
• Support Senior Underwriters on Key Accounts.
• Plan, prioritise and manage individual own work to deliver agreed objectives and meet SLAs to deliver exceptional customer service.
• Use the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful Internal and External relationships.
• Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
• Understand and operate within regulatory framework and identify and escalate any risks to the business.
• Identify complaints and act upon them in line with company policy.
• Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD)
• Supporting other members of staff in times of need by offering help and support.

Knowledge, skills and experience

• Ability to adapt to and embrace change in a growing company
• Ability to manage and prioritise workloads to a high standard and work well under pressure
• Ability to use Excel to an intermediate level
• A high level of attention to detail
• Professional and confident verbal and written communication skills
• A proven ability to deliver exceptional customer service
• Experience within the insurance industry is essential, previous exposure to and understanding of Underwriting either within an MGA, Broker or Insurer.
• Willingness to attend Broker/client meetings and events whilst promoting our appetite and brand.
• Have a real “team player” mentality and lead by example

What we offer

• A competitive salary - Let's discuss it
• Flexible working 
• Competitive Group Personal Pension - up to 12% employer contribution
• Annual Bonus scheme up to 24%
• 25 days annual leave plus bank holidays 
• A holiday buy and sell scheme 
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

About us

We are a unique financial services organisation, owned by a registered charity, Benefact Trust. We are a financially secure, professional and award-winning organisation. We pride ourselves in donating a significant proportion of our profits to good causes. To find out more about us and our fantastic achievements please visit https://benefactgroup.com/

Committed to making a difference

We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.