Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location:  Gloucester

Job ref: 201288

About the role

We have a fantastic opportunity to join our business Ecclesiastical Insurance in Gloucester to support the Compliance & Risk Manager and Compliance & Risk Specialist with the implementation and ongoing maintenance of a regulated environment within EPSL.

Key responsibilities

• Support the Compliance & Risk Manager with the implementation and ongoing embedding of FCA regulation of the funeral plan market
• Provide clear and practical explanation, advice and guidance on regulatory compliance matters to the wider business
• Oversee complaints & incident volumes and trends and report findings into Risk & Compliance Committee
• Support in the creation of Risk & Compliance specific training modules
• Produce and feed data into the Appointed Representative monitoring tool
• Compile and assess the Appointed Representative’s firm and individual applications and pass to Compliance & Risk Specialist for approval
• Input new Appointed Representative applications and changes via the FCA system (Connect)
• Produce data to support the maintenance of the EPSL Appointed Representative monitoring tool
• Support the Compliance & Risk Specialist in conducting monitoring activities on the Appointed Representative population including both desk-based and on-site reviews
• Support the Compliance & Risk Manager to deliver the EPSL Compliance Monitoring plan
• Support the Compliance & Risk Manager with Compliance reporting to the Risk & Compliance Committee, Board and Group
• Champion best conduct/TCF practice across EPSL and its Appointed Representatives/IARs to deliver great customer outcomes
• Support with the collation of risk management and incident reporting data on a monthly basis

Knowledge, skills and experience

• Familiar with FCA regulation, including Business Principles, TCF and conduct rules
• Experience in regulatory linked areas such as complaints handling, incident reporting and quality assurance
• Experience of a 1st line risk environment, including championing a positive risk management culture
• Ability to build effective relationships and influence a wide variety of stakeholders internally & externally.
• A working understanding of Appointed Representatives is desirable but not essential

What we offer

• A competitive salary - Let's discuss it
• Flexible working 
• Competitive Group Personal Pension - up to 12% employer contribution
• Annual Bonus scheme up to 24%
• 25 days annual leave plus bank holidays 
• A holiday buy and sell scheme 
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

About us

We are a unique financial services organisation, owned by a registered charity, Benefact Trust. We are a financially secure, professional and award-winning organisation. We pride ourselves in donating a significant proportion of our profits to good causes. To find out more about us and our fantastic achievements please visit https://benefactgroup.com/

Committed to making a difference

We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.