Ansvar UK
·
Sussex
·
Hybrid Remote
Team Underwriting Manager
An exciting opportunity to lead and manage the team in order to deliver corporate strategy
We usually respond within three days
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Sussex
Job ref: 201236
About the role
We have a fantastic opportunity to join our business Ansvar in Sussex.
Key responsibilities
- Lead and manage the team in order to deliver corporate strategy (including effective performance management)
- Contribute to the development and implementation of the customer service strategy
- Plan, prioritise and manage individual and team workflow effectively to deliver exceptional customer service
- Set and monitor individual and team targets on an annual, weekly and daily basis to maximise team performance and meet objectives
- Deal effectively with referrals and technical query escalations within the team working with technical where relevant on more complex cases
- Analyse team results, develop action plans and monitor and manage performance
- Ensure that appropriate risk management frameworks are embedded within the team
- Plan and monitor both the technical and self-audits in conjunction with technical specialists
- Identify and resolve all escalated customer complaints in line with regulatory/company guidelines
- Provide managerial support by acting flexibly across the areas of the business providing customer support
- Provide project support as required
- Undertake effective recruitment process
Knowledge, skills and experience
- Minimum Dip CII qualified or working towards within an agreed timeframe
- Experience of leading and managing a successful underwriting/customer service team within an Insurance/Financial services
- Watson Glaser 40th percentile or above (will be tested)
- Confident and influential communicator with the ability to negotiate at all levels
- Experience of effective stakeholder management within a commercial environment
- Experience of analysing data and MI reporting
- Change management experience
- Demonstrable market and industry knowledge
What we offer
- A competitive salary - Let's discuss it
- Flexible working
- Competitive Group Personal Pension - up to 12% employer contribution
- Annual Bonus scheme up to 24%
- 25 days annual leave plus bank holidays
- A holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- Company
- Ansvar UK
- Role
- Underwriting
- Locations
- Sussex
- Remote status
- Hybrid Remote
- Employment type
- Permanent - Full Time
Ansvar UK
·
Sussex
·
Hybrid Remote
Team Underwriting Manager
An exciting opportunity to lead and manage the team in order to deliver corporate strategy
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