Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: London

Job ref: 201193

About the role

We have a fantastic opportunity to join our business Ecclesiastical Insurance in London.

The role holder will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service.

Key responsibilities

• Develop, negotiate and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy
• Provide embedded underwriting support at partner and customer sites if required.
• Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service.
• Act as referral point for the team providing coaching, training in an appropriate time frame
• Use the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful Internal and External relationships.
• Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
• Understand and operate within regulatory framework and identify and escalate any risks to the business.
• Identify complaints, act upon them and resolve in line with company policy.
• Conduct audits and provide feedback, coaching and training as appropriate
• Provide team manager support as and when required.
• Manage a defined caseload
• Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD)

Knowledge, skills and experience

• Proven Real Estate Underwriting experience
• Qualified Dip CII or commitment to achieve within an agreed timescale
• Market, Industry and Company knowledge
• A proven track record of delivering exceptional customer service
• Appropriate IT skills
• Strong verbal communication skills
• Experience of acting as a coach within a commercial environment
• Experience of effective stakeholder management within a commercial environment

What we offer

• A competitive salary - Let's discuss it
• Flexible working 
• Competitive Group Personal Pension - up to 12% employer contribution
• Annual Bonus scheme up to 24%
• 25 days annual leave plus bank holidays 
• A holiday buy and sell scheme 
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

About us

We are a unique financial services organisation, owned by a registered charity, Benefact Trust. We are a financially secure, professional and award-winning organisation. We pride ourselves in donating a significant proportion of our profits to good causes. To find out more about us and our fantastic achievements please visit https://benefactgroup.com/

Committed to making a difference

We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.