Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job ref: 201304

About the role

We have a fantastic opportunity to join our business Ecclesiastical Insurance in Gloucester.

The right candidate will manage our Microsoft Dynamics 365 CRM platform, overseeing the technical development for key business enhancements. To inform and oversee the implementation strategy for migration of the CRM instance to Microsoft Azure. Collaborate and align on the overall Microsoft development and deployment architecture. To act as scrum master and agile coach to the team, line manager to CRM developers and technical lead for the team ensuring that modern practices and evolving standards are adopted.

Key responsibilities

• Manage the technical delivery of the CRM development team and help shape the CRM platform strategy and any supporting technical roadmaps
• Act as scrum master, align the agile practice, act as agile coach to the team and ensure alignment to Group Technology
• Line management of CRM and Power Platform developers, accountable for recruitment, development and assessment of team members including any augmented resources
• Technical management of 3^rd parties and augmented resources aligned to function and CRM roadmap
• Develop and maintain CRM development coding standards, design patterns and best practices
• Horizon scan for innovative opportunities for the business to get improve services or value from CRM
• Ensure effective collaboration across teams and alignment to existing SDLC and operational practices
• Accountable for the effective delivery of change ensuring adherence to quality standards and expectations of business and operational teams, as defined by SLAs and established delivery KPIs
• Positive influence on the team to establish and promote the right culture and behaviours
• Able to communicate effectively verbally and in writing with technical staff, with operational business staff and management, external suppliers and customers

Knowledge, skills and experience

• Understanding of software design and software architecture principles, including SOLID principles and design patterns
• Extensive background in Microsoft Dynamics 365 CRM platform, planning, environment management, development and release using up-to-date best practice
• Extensive background in CRM development, user interface design and workflow design
• Experience in Microsoft Azure and migrating on-premise CRMs to cloud hosted instances
• Experience of cloud CRM development, particularly using SaaS or PaaS options
• Experience with DevOps practices and DevOps Release Management using modern version-controlled deployment concepts for standard and customised CRM features
• Experience of COTS products that provide additional services to CRM in-line with our principles
• Experience of technical team management and delivery management, including mentoring and coaching of junior members
• Experience of leading agile team, preferable scrum master certified or Kanban practitioner
• Confident communicator, with ability to converse and translate between technical and non-technical teams and create quality written documentation

What we offer

• A competitive salary - Let's discuss it
• Flexible working 
• Competitive Group Personal Pension - up to 12% employer contribution
• Annual Bonus scheme up to 30%
• 28 days annual leave plus bank holidays 
• A holiday buy and sell scheme 
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

About us

We are a unique financial services organisation, owned by a registered charity, Benefact Trust. We are a financially secure, professional and award-winning organisation. We pride ourselves in donating a significant proportion of our profits to good causes. To find out more about us and our fantastic achievements please visit https://benefactgroup.com/

Committed to making a difference

We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.