Duration: Permanent

Hours: Monday-Friday, 9.00am-5.15pm

Location: Cheltenham

About the role

We have a fantastic opportunity for a Claims Administrator to join our business Lansdown Insurance Brokers in Cheltenham.

The successful candidate will act as an intermediary between policyholders and insurance companies. Delivering an exceptional customer claims service experience. Responsible for advising clients, obtaining, and reviewing of all claims documentation.

No experience is necessary as full training is provided.

Key responsibilities

• Servicing a variety of clients under different classes of business to guide and advise them on policy cover and claims process, to ensure claims department provides a quality service to its customers
• Perform day-to-day administrative tasks keeping claims files and other records fully up-to-date
• You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
• Keeping an efficient diary system for all claims, ensuring claims are chased as required
• Checking insurance cover and policy dates before providing policy/claim advice or reviewing new claims
• Analysing policy provisions and conditions
• Managing mainly Property and Motor claims with a view to assist with PL and EL claims
• Undertaking any other duties as requested by management on an ad-hoc basis
• Ensuring clients are kept informed of the process of their claims
• Seeking verification from colleagues and/or insurers when scope of cover is in doubt
• Establish, build upon and maintain interpersonal relationships with Claimants, Sub-brokers, Agents and Insurance company claims departments
• Liaise with Clients, promoting healthy relations to support the effective management of their claim
• Participate in cross-team projects, as required
• Provide input underwriters claims experience when requested

Knowledge, skills and experience

• General understanding of Personal and Commercial Insurance (preferred but not essential)
• Strong Interpersonal skills
• Ability to deliver accurate information with attention to deal
• Excellent time management and organisational skills
• Excellent communication both written and verbal (able to listen and understand information presented by claimants)
• Empathetic
• Good educational standard
• Confident numeracy skills
• Ability to develop relationships with clients, agents, insurers etc.
• A proven ability to deliver exceptional customer service
• A conscientious, positive, and enthusiastic approach to work, maintaining good working relationships with colleagues and clients
• Cert CII or committed to doing so

What we offer

• A competitive salary - Let's discuss it
• Hybrid working 
• Competitive Personal Pension 
• Bonus scheme  
• 22 days annual leave plus bank holidays 
• An array of health and wellbeing benefits, including private healthcare
• Volunteer day
• Onsite parking
• Full study support and study leave to complete insurance industry professional qualification
• EAP Scheme

About us

Lansdown Insurance Brokers were established in Cheltenham over 50 years ago, and have built a reputation for excellent customer service. In 2014 we were purchased by SEIB Insurance Brokers and are now part of the Benefact Group.

We have a friendly family environment with care for our teams and handholding of our clients being at the top of our agenda. Our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.

Lansdown is very proud to be part of the Benefact Group https://benefactgroup.com a charity that exists to donate profits to good causes and a foundation whose business focus is to make a positive difference to people's lives