Working hours: 35 hours per week, Monday to Friday

Duration: Permanent 

Location: Newmarket

About the role

The role holder will lead a dedicated team of account handlers and effectively manage the insurance business for Lycetts existing clients. They will be responsible for the support of business development through the provision of quotes and cross-referrals as well as working collaboratively with senior account executives and account executives to provide the management of their client and prospect accounts.

Key responsibilities

• To lead, manage and develop a team of account handlers
• Complete regular 121’s and appraisals for a team of account handlers
• Delegate workloads across the team
• To prepare renewal schedules and contact client prior to renewal within compliance manual timescales
• Answer incoming new business enquiries and prepare new business quotations
• Negotiate alternative quotes - prior to renewal dates - where appropriate
• Deal with all documentation, invoices, credit notes, etc. ensuring a smooth and trouble-free renewal for the client
• Develop business opportunities including identification of opportunities for cross-referrals
• Handle claims efficiently and within regulatory timescales time scales
• Act in-line with client requests and delivers beyond expectations
• Comply with file management, compliance procedures and FCA guidelines
• Foster good relations with insurance companies
• Ensure that the Lycetts’ delegated authority under agency agreements is not exceeded
• Operate an effective credit control system and report as required

Knowledge, skills and experience

• Previous experience in managing a team
  
• Previous broking experience preferably specialising in property and liability insurance / farm and estate
  
• Knowledge of wide range of commercial insurance products and companies
  
• Experience in obtaining information from clients via telephone & e-mail
  
• Experience in obtaining quotes and placing business
  
• Good confident customer skills – both written & oral
• Good negotiating skills and the ability to build good relationships with both clients and insurers/underwriters
• Good organisational ability

What we offer

• A competitive salary - Let's discuss it
• Flexible and hybrid working available upon successful completion of probation
• Competitive Personal Pension
• Annual Bonus scheme (Discretionary based on individual and company performance)
• Life Assurance cover up to 4 x salary
• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
• Career development opportunities with funded support and financial incentives for all professional qualifications.

About us

The Lycetts group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We are a unique chartered insurance broking and financial services organisation, which strives to be a trusted adviser to our clients and are proud to be part of the Benefact Group, which in turn is owned by a registered charity, Benefact Trust. We are a financially secure, professional and award-winning organisation. We pride ourselves in donating a significant proportion of our profits to good causes. To find out more about us and our fantastic achievements please visit www.lycetts.co.uk.

Committed to making a difference

We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.

https://benefactgroup.com/